Question 1

How do I purchase stock from Frame24?

Accepted Answer

You can either buy stock online or by sending us an email and we can send you a quote. Once we received payment for the stock we send it out on the next available courier.

Question 2

Is your stock fresh?

Accepted Answer

Yes, unless clearaly stated in our clearance section, as an official Kodak reseller, all our stock is purchased direct and stored in a climate controlled warehouse. 
We also buy excess stock from the end of motion picture shoots but this stock is advertised separately from the stock we buy as a reseller and can be found in our clearance section.

Question 3

Is the 16mm stock suitable for shooting Super 16?

Accepted Answer

Motion picture film stock is 'single perforated" and suitable for shooting either Super 16 or the Standard 16 format.

Question 4

Are the 100ft lengths on daylight loading spools?

Accepted Answer

Yes. We still recommend that you load in darkness.

Question 5

How should I store my unexposed film?

Accepted Answer

For general storage, store unexposed camera films at 13°C (50°F) or lower.
For periods exceeding six months, store unexposed camera films at -18°C (0°F) or lower.
 
Before loading into a camera film should be at room temperature.
 
Film that is exposed, we recommend you send as soon as possible to the lab for processing.

Question 6

How much film do I require?

Accepted Answer

Please click here for a link to the Kodak film calculator which can work out exactly how much film you need:
 
Roughly there are 10 minutes in 400ft of 16mm and 2.5 minutes in 100ft.
There are roughly 3.5 minutes in a 400ft roll of 35mm.

Question 7

What payment methods can I use?

Accepted Answer

You can find a list of the payment methods we accept in the shopping cart during the purchase process. Our servers encrypt all information submitted to them, so you can be confident that your payment information will be kept safe and secure.
 
We accept all major credit cards (except American Express) and also payment via BAC transfer. You can either pay online or over the phone.

Question 8

Can I get a copy of my invoice?

Accepted Answer

We will automatically email you a copy of your invoice, should you require another copy then please just email us and we will send you one.

Question 9

Do I have to pay VAT?

Accepted Answer

All UK customers have to pay VAT which is currently 20%.
EU customers also have to pay VAT unless they are business who is registered for VAT in their own country and can provide a valid number. There is a request on the checkout process for your EU VAT number.
All customers based outside of the EU do not have to pay VAT but local taxes may apply.

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